Nice and Not Nice

Communication is the beginning of a better SEPTA. If SEPTA wants it.

Now, SEPTA employees are often very defensive...somewhat understandably because they probably frequently face hostile customers. That said, it's up to them to change things.

Here's something nice...

At the Cecil Moore station, some SEPTA employee did a good thing. He or she put up a hand made-sign showing when the southbound subway trains leave the station. That's good—it's helpful and it shows initiative.

Here's something not so nice. On the commuter line, the R5 to Merion, the train was on the wrong track. So, I asked if the train marked R5 was actually an R5. The SEPTA guy acted like I was an idiot. And I saw other passengers asking the same sensible question getting the same treatment.

It made me want to ask, in the future: "Did SEPTA screw up on the track or on the sign on the train?"